Your driver will be waiting for you at the confirmed pickup location (your arrival train track, at the airport arrival exit gate, at your accommodation) holding a sign with your name written on it.

If you intend to visit religious sites, please have knees and shoulders covered (both men and women).

The itinerary can certainly be customized according to your needs; however, please note that some areas may not be accessible with a stroller, wheelchair, or for guests with limited mobility. We recommend contacting one of our Tour Operators and indicating the specific tour you are interested in for further assistance.

You may find the updated calendar for the site here: http://pompeiisites.org/en/visiting-info/timetables-and-tickets/

You may find the updated calendar for the site here: http://ercolano.beniculturali.it/oraricontatti/

You may find the updated calendar for the site here: https://www.parconazionaledelvesuvio.it/en/visit-the-park/the-paths/the-great-cono/

You may find the updated calendar for the site here: https://www.coopculture.it/en/colosseo-e-shop.cfm

You may find the updated calendar for the site here:
http://www.museivaticani.va/content/museivaticani/en.html#lnav_info

Please send us an email specifying your dietary preferences/needs, and we will advise accordingly.

You may find the updated calendar for the site here: http://www.museopaestum.beniculturali.it/landing-page/#timetables

You may find the updated calendar for the site here: https://www.museoarcheologiconapoli.it/en/tickets-and-info/museum-hours-and-prices/

Due to the uneven surfaces in some areas, this service may not be suitable for stroller/wheelchair users or for people with limited walking abilities. 

You may find the updated calendar for the site here: https://www.visittivoli.eu/le-ville/villa-adriana&lang=EN

You may find the updated calendar for the site here: http://www.villadestetivoli.info/infoe.htm

You may find the updated calendar for the site here:
https://www.opapisa.it/en/opening-and-closing-time/

You may find the updated calendar for the site here:
http://www.galleriaaccademiafirenze.beniculturali.it/galleria/

You may find the updated calendar for the site here:
https://www.uffizi.it/en/the-uffizi#timetable-prices

Unfortunately, as tickets are non-refundable, non-exchangeable and non-transferable, if tickets have already been purchased when you choose to change your tour date, the tickets purchased will no longer be valid for your tour. Please contact us and we will be happy to advise on entrance times for you to purchase new tickets on your own.

We provide services in luxury Mercedes and Volkswagen sedans, minivans or minibuses (depending on availability).
For parties of 1-3 guests we normally use a sedan. For parties of 4-8 guests we use minivans. And for parties larger than 8 guests we either use multiple minivans or a minibus (depending upon availability).

No, it is not always guaranteed. The minimum number of participants required for the group is 4. If this number is not reached, we will proceed with the cancellation within the timeframe specified in our Cancellation Policy.

If the minimum number of 4 participants is not reached, we will unfortunately need to cancel the tour. We will notify you within the specified timeframe outlined in our Cancellation Policy.

In the event of a cancellation due to insufficient participants, we will notify you within 60 days prior via the contact information provided during booking.

Yes, if we cancel the tour due to factors such as not reaching the minimum required participants, you will receive a full refund. Our commitment is to provide transparent and fair practices in the event of tour cancellations initiated by us. Please refer to our detailed Cancellation Policy for comprehensive information on refund procedures.

Yes, you can certainly do so. Please send us an email with all the details, and we will facilitate the transfer of your deposit under the name of another person of your choice.

Gratuities are not mandatory and never included, but if you've been pleased with the service, it's customary to show appreciation, and workers are very thankful. Generally speaking, gratuities can be 100€ full day guides, 50€ half/partial day guides, driver 75-150€ on full day use of vehicle, skipper 150-250€ for full day tours, hotel porters 3-5€ per bag, restaurants 10-20% on the total, guest ambassadors, based on service received, 1-5% on rhe total amount. Gratuities in Italy run anywhere from 10-25% depending on the services and your satisfaction with them.

While major credit cards are generally accepted, it's advisable to carry some cash, especially in smaller establishments. Notify your bank of your travel dates to avoid any issues with card transactions.

When visiting churches in Italy, it is important to dress modestly and respectfully. Both men and women should avoid clothing that exposes shoulders, cleavage, or knees. It is recommended to wear long skirts or pants and tops with sleeves. If you plan to visit a particularly conservative church, consider bringing a shawl or scarf to cover your shoulders.

In Italy, traditional business hours are observed, with most shops opening around 9:00 am and closing for a few hours in the afternoon (usually between 1:00 pm and 4:00 pm). Shops then reopen at around 5:30 pm. Some smaller businesses may close on Sundays, so it's advisable to plan shopping accordingly.

Greetings in Italy are typically warm and involve a handshake. It's common to greet people with a friendly "Ciao" or "Buongiorno" (good morning) during the day. In the evening or when meeting someone for the first time, "Buonasera" (good evening) is more appropriate. Italians value politeness, so don't forget to use "Grazie" (thank you) and "Per favore" (please) when appropriate.

In Italy, hotel taxes, known as "tassa di soggiorno" or tourist tax, are fees charged by local municipalities on guests at accommodations like hotels, B&Bs, and vacation rentals. These taxes vary based on location and accommodation type, usually calculated per person per night. They're not typically included in the room rate and are paid directly to the provider upon check-out, often in cash or added to the final bill. Exemptions may apply for certain guests, such as children or those with disabilities.

There are discussions about changes to travel regulations, including the potential requirement for a ETIAS (European Travel Information and Authorization System) for visitors from the US to Italy. To keep up with the news we recommend you visit the following website https://travel-europe.europa.eu/etias_en

The currency in Italy is the Euro (€). You can exchange money at banks, exchange offices ("cambio"), or ATMs. Banks offer competitive rates but may have higher fees. Exchange offices are convenient but compare rates. ATMs are widespread with favorable rates, but watch for bank fees. Major credit cards are accepted, but carrying cash for small purchases and emergencies is advisable.